We provide a lifetime warranty on all our items and services. This warranty includes free replacements, adjustments to item properties, and any other necessary actions resulting from issues on our side. Additionally, we offer lifetime support for any questions or concerns related to your items.
The warranty does not apply in the following cases: User actions such as using third-party software, violating our security guidelines, deliberate or careless actions that damage the item. Ignoring mandatory recommendations regarding password and security updates. External changes that affect the item's properties (e.g., updates that require new phone verification, etc.). Granting access to items or services to third parties. Reselling items, services, or access without prior agreement with Q-Market. Any other user actions that result in the item no longer functioning properly. In such cases, Q-Market may provide paid support or make the necessary adjustments at the user's expense.
General
This site offers access to private Discord communities and digital content.
Access is granted on a paid basis and may be subject to manual or automatic approval.
We reserve the right to modify, suspend, or revoke access at any time without prior notice, particularly in cases of suspected abuse or violation of these terms.
Forwarding warranty: We provide a 60-day warranty for free re-forwarding of HT / OUT items starting from the day you receive your order. After the 60-day warranty period, we can still help: either by providing a detailed self-service guide or by performing the re-forwarding for you at a rate of $0.08 per item (with a minimum service fee of $10 per request).
Payments
All payments are final and non-refundable unless otherwise stated.
It is your responsibility to ensure payment is made correctly. Errors during payment (wrong amount, wrong destination, etc.) may result in denied access.
We do not process chargebacks or reversals under any circumstances.
Access & Delivery
Access to our Discord server is typically delivered within a reasonable timeframe after payment is confirmed.
You are responsible for providing accurate contact information (e.g., Discord username or ID).
In some cases, access may be revoked if misuse, spam, or rule violations are detected.
Refund Policy
Due to the nature of digital access and private content, no refunds are provided once access has been granted.
If you experience a technical issue preventing access, please contact support. We may review the situation on a case-by-case basis.
Usage Restrictions
You may not share, resell, or redistribute access or content from within the Discord community.
Leaking, screenshotting, or recording any part of the community may result in a permanent ban and removal without compensation.
Participation in the community must comply with our internal server rules, which may be updated at any time.
Confidentiality & Conduct
You agree to maintain confidentiality regarding content and communication within the community.
Abusive, exploitative, or manipulative behavior will not be tolerated and may result in removal without warning.
Modifications
We reserve the right to update these Terms of Service at any time.
Your continued use of the service after changes have been posted constitutes your acceptance of the updated terms.
Disclaimer
We make no guarantees regarding outcomes, results, or financial benefit from joining the server.
All content is provided "as is" for informational and community purposes only.
Jurisdiction
These terms are governed by general international commercial practice.
Disputes should first be addressed privately through direct communication.
Refund Policy
All sales are final. Due to the digital nature of the products we sell, we do not offer refunds once access has been granted or an order has been fulfilled.
If you experience a technical issue that prevents you from accessing your purchase, please contact our support team through Discord. We will investigate and, where appropriate, provide assistance or a replacement — but only if the issue is confirmed to be on our end.
We do not offer refunds for:
• Change of mind or accidental purchases
• Failure to read the product description
• Issues caused by user error or misuse
• Sharing or reselling access to third parties
By completing a purchase, you acknowledge and agree to this policy.
If you believe your case is exceptional, you may submit a support request for review. Decisions on exceptions are made at our sole discretion and are final.
Privacy Policy
We value your privacy and are committed to protecting the information you share with us.
What We Collect
When you use our services, we may collect:
• Your Discord ID and username (for order delivery and account linking)
• Your email address (if provided during checkout)
• Payment transaction identifiers (no full payment details are stored)
• IP address and browser metadata (for security and fraud prevention)
How We Use Your Data
We use your data to:
• Deliver your orders and provide support
• Prevent fraud and abuse
• Improve our services
Data Sharing
We do not sell your data. We may share limited information with:
• Payment processors (to complete transactions)
• Discord (to deliver products via DM)
Data Retention
We retain your data only as long as necessary to fulfill orders and comply with legal obligations. You may request deletion of your data by contacting support.
Your Rights
You have the right to access, correct, or delete your personal data. Contact us via Discord to exercise these rights.
Changes
We may update this policy from time to time. Continued use of our services constitutes acceptance of any changes.