Terms of Service

1. Payments are final unless otherwise stated by us.
2. Digital goods and access are delivered after payment confirmation.
3. Abuse or violation of rules may result in access revocation.
4. By using our services, you agree to these terms.

Returns & Refunds

Crypto payments are irreversible on-chain. Refunds are only possible in exceptional cases and by request before service is rendered or access is delivered. After delivery, refunds are generally not provided for digital goods.

• Overpayment: we refund the difference upon request to the same wallet, minus network fees; processing time: 1–7 business days.
• Underpayment: we allow a top-up within 24 hours; otherwise a refund can be issued on request minus network/service fees.
• Duplicate payment: a full refund of the duplicate minus network fee.
• Wrong network/address: refunds are not guaranteed (user-side network risk).
• Minimum refund: 5 USDT equivalent (lower amounts may be consumed by network fees).
• Currency: refunds are made, when possible, in the same currency/network; exchange rate is not fixed.
• Compliance: we may request AML/KYC verification before refund in certain cases.

To request a refund, email us at moverwhaleqm@gmail.com with your order ID, wallet address, and reason.